Delivery may take 7 to 21 working days as each product is manufactured on demand after payment is made.

File preparation, printing, drying, quality control and packaging take up around 80% of the total waiting time, while the actual delivery takes up the rest.

We package each product carefully in bubble wrap and ship with DHL Express Worldwide.

NOTE: For orders over $250 - FREE standard shipping.

Although we make every effort to ensure that you receive your products on time, we cannot be held responsible for any delays occurring due to reasons beyond our control.

1. Account Transfer

2. PAYPAL

PLEASE NOTE!

We fulfill orders only after receipt of payment.

1. Damaged parcel

Please check the parcel carefully upon receipt. If you notice any damage, open it in front of the courier and create a " Claims document."

We will resend the product within 10 working days without any additional cost or give you a full refund.

Unfortunately, we cannot accept a claim for shipping damage if you haven’t confirmed it with the courier upon receipt of the parcel.

2. Wrong or defective product

If you notice something wrong with the product, after the courier leaves, including:

• wrong size
• wrong material
• incomplete set,

please contact us and send us a photo to contact@pixersize.com. We'll send a courier to pick it up from you [at no additional cost].

We will resend the product within 10 working days without any additional cost or give you a full refund.

Please NOTE 

Unfortunately, we cannot accept exchange or refund claims for colour differences, which result from the differences in computer screen and print colour reproduction, as well as any damage by the customer. 

Please include a proof of purchase and all the elements that were sent to you in the parcel.

3. Returns

If you change your mind about your purchase, you may return it within 180 days, providing it’s in perfect, unopened condition.

Exceptions
We do not accept returns:

• relating to goods which have been ordered and will be used for the purpose pursued by the client business.

If you wish to exercise the right for returns, any goods should be returned by courier service at their own expense to:

When returning your item(s), please include a proof of purchase and the number of the account where you wish to receive your refund. PIXERS will check the product(s) within seven working days and, if they meet the above requirements, send you two copies of the refund invoice by first class mail. Please sign one of the copies and return it to us, and PIXERS will refund you your payment within 14 working days.

Right of withdrawal does not apply when the product is affected by mechanical damage of external origin.

Frequently Asked Questions:

1. What do you offer on pixersize.com?
2. How can I place an order?
3. How can I pay for my order?
4. Is it possible to pay on delivery?
5. What are the delivery time and the shipping cost?
6. What should I do if my parcel is damaged?
7. Do you accept returns?
8. Can I order prints in other sizes than the ones offered on pixersize.com?
9. Are you able to customize my order if I would like to change something?
10. Is my personal information protected?
11. What can I do if I have extra questions about my order?
12. I just placed an order online. Can I check its status?
13. Do the colours on print match the colours I see on the screen?
14. What if I have not found a suitable offer for me?
15. I received the goods wholly or partly inconsistent with my order. What to do?
16. How safe are your products?
17. If I type any size print, it won't distort the picture?
18. Can I get a discount?

1. What do you offer on PIXERSize?
In our offer you can find wall murals, prints (canvas, posters, acrylic & aluminium prints) and wall decals to pixersize your walls and stuff.

2. How can I place an order?
- First, enter a keyword into the search-box.
- Next, click on a thumbnail and product selection page will open.
- Select the type of material, texture (for wall mural), effect and size.For canvas and posters, you can select the type of frame.
- Click "Add to Cart" and fill out the order form.

4. Is it possible to pay on delivery?
Unfortunately, we cannot offer that option.

5. What are the delivery time and the shipping cost?
You can find all information on shipping here .

6. What should I do if my parcel is damaged?
If your parcel is damaged, please look here for more information.

7. Do you accept returns?
You can find all information on returns here .

8. Can I order prints in other sizes than the ones offered on PIXERSize?
Of course. To get more information, contact us on contact@pixersize.com. Please note, that the waiting times may be longer for bespoke orders.

9. Are you able to customize my order if I would like to change something?
Of course. When selecting a product, you can also crop the image and change colours. If you’d like to make it even more bespoke, please describe your exact requirements in the comment-box. Our designers will then get in touch with you to discuss the details. The price will depend on your requirements.

10. Is my personal information protected?
Yes, of course. Here you will find our Privacy Policy.

11. What can I do if I have extra questions about my order?
If you have a question about your order and haven't found your answer here, please look, here .

12. I just placed an order online. Can I check its status?
We will keep you informed via e-mail about the status of your order:
- accepted - the information that the order has been successful,
- in progress - payment to pixersize.com has gone through,
- in production - your artwork is being printed,
- sent - your parcel has been turned over the courier. You will also get an e-mail with a package tracking number to track its progress.

13. Do the colours on print match the colours I see on the screen?
Colours you see on the screen may differ slightly from the actual print colours. 
These differences may result from your screen’s settings.

14. What if I have not found a suitable offer for me?
Please feel free to seek advice from our experienced consultants. They’d be more than happy to help with your individual requirements.

15. I received the goods wholly or partly inconsistent with my order. What to do?
Please contact us as soon as possible and we will correct the mistakes.

16. How safe are your products?
We use the latest technology and materials. Our inks are odourless and harmlessto humans and the environment.

17. If I type any size print, it won't distort the picture?
If the dimensions you have selected make the image appear distorted, one of our support staff will get in touch with you to discuss the problem. There are two ways of dealing with this, we can either change the artwork dimensions or crop the image in a different way to make it fit. Regardless of the option chosen, we’ll contact you first to confirm any changes.

Enter the exact tracking number and check the status of your parcel.